FAQ

How does payment work for a Premium Membership?
You’ll need a valid credit or debit card to sign up for a Premium Membership. If you started your Premium Membership with a free trial, you will not be charged until after your trial ends.

How do I cancel my Premium Membership?
You can cancel your Premium Membership at any time, by visiting My Account > My Subscription > Cancel.

What happens when I cancel my Premium Membership?
Your account will lose all access to premium features, such as access to downloaded files and your saved items.

What does a Premium Membership include?
As a Premium Member, you will have access to sewing patterns downloads and a wishlist area to save and organize patterns for future collections. The patterns include: different sizes sewing patterns, sewing allowance guide and the pattern size chart.

Why was I charged after my trial?
Our trial offering is an opportunity for new members to test Uppattern prior to becoming a paid member. Once your trial period ends, you will be charged either a monthly or annual fee, depending on the membership plan you selected when signing up.

How do I cancel my Premium Membership before my trial ends?
If you do not wish to become a paid Uppattern member after your trial, you can cancel your subscription by visiting the My Subscription page under My Account.
If your trial ends before you cancel, payment will be automatically collected and you must pay for it until the month or year subscription ends.

What happens if my credit card expires?
If your credit card expires, we will send you an email letting you know that your credit card failed so that you can update your payment settings. To change your credit card, visit My Account > My Subscription > Change payment method. If your payment information has yet to be updated, we will then temporarily cancel your membership until you’ve had a chance to update it.

How do I change any of my account information?
You can change your account information, such as: e-mails, name and password, by visiting My Account > Account Details. You can also change your payment method by visiting My Account > My Subscription > Change payment method.

Still have any questions?
Send us an e-mail: support@uppattern.com, and we will answer you as quickly as possible.
If you want to give us any suggestion or get in touch for any other matter: contact@uppattern.com.